Understand the Differences: 988, 911, and 211

Understand the Differences: 988, 911, and 211

By: Christen Bourgeois Date: March 5th, 2024

How do the numbers differ?

The NEW 988 Lifeline

A support number that provides lifesaving suicide prevention and crisis services to people struggling with mental health. Learn more >>


An emergency number currently used for all emergencies, including mental health.


A non-emergency number for finding community resources, such as food banks and shelters. Learn more >>

1-800-273-TALK (8255)

A support number for the National Suicide Prevention Lifeline and Veterans Crisis Line. As of July 16, 2022, all calls are automatically routed to 988an easier-to-remember number for people to access a strengthened and expanded network of crisis call centers.


Frequently Asked Questions (FAQs)


For more information & resources, visit >>

Source: Substance Abuse and Mental Health Services Administration (SAMHSA), Mental Health America (MHA), U.S. Department of Health and Human Services (HHS), Medical Xpress (article originally published by The Conversation), and Washington 211.